Return & Refund Policy | Peptides Costa Rica

Scope

This policy covers research peptide vials, BAC Water and related research products bought on peptidescostarica.net or through our personal order process. Every order is confirmed manually and stock is checked before payment. By buying, you agree to this policy.

Eligibility

Request a return within 30 days of purchase. A refund may be approved when:

the product is unopened and unused
there was a technical or processing error
you received the wrong product
the request is within 30 days

Not refundable: opened or used vials; reconstituted or prepared products; promotional or discounted purchases unless the law requires otherwise; orders with incorrect delivery information from the customer.

Cancellations

Cancel before dispatch, by phone, WhatsApp or email, as quickly as possible
No fee for cancellations before shipment
After processing or dispatch, cancellation may not be possible, or only a partial refund may apply
Partial refunds may apply if part of an order has already shipped

How to request a refund

your order reference or transaction details
your name and contact details
the reason for the request
proof of purchase (payment screenshot or receipt)
photos, if the product is damaged or incorrect

Requests are reviewed manually against the criteria above.

Refund method

Refunds go back to the original payment method: card refunds to the card, SINPE Móvil refunds to the original SINPE number, transfers to the original account, cash refunds in cash by agreement.

Timelines

Requests are reviewed within 3–5 business days. Approved refunds are processed within 5–10 business days. Bank and payment-provider delays are outside our control.

Special cases

Late refund: contact us if it hasn't arrived in the stated time
Chargebacks: a disputed payment pauses the refund until resolved; please contact us first
Bulk orders (5+ vials): eligibility is decided case by case
Force majeure: refunds may be delayed

Legal

Governed by the consumer protection laws of Costa Rica; disputes fall under Costa Rican courts. We encourage you to contact us first. We may update this policy; changes appear here with a new effective date.

Support

Monday to Friday, 10:00 to 17:00 (Costa Rica time). We aim to reply within 24–48 business hours.