This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed for purchases made through Peptides Costa Rica (“Company”, “we”, “us”, or “our”) via peptidescostarica.net.
By purchasing our products, you agree to this Refund Policy.
1. Business & Offering Scope
This Refund Policy applies to all purchases made for the following offerings:
- Physical Products: Research-grade peptide vials (e.g., BPC-157, HGH, Ipamorelin, Retatrutide, and others)
- BAC Water and ancillary research products
This policy covers purchases made directly through peptidescostarica.net or via our personal order process (e.g., SINPE Móvil, Zelle, PayPal, or Cash). All orders are confirmed manually before payment is collected to ensure product availability and accurate order processing.
2. Refund Eligibility
Is a refund offered?
Yes, Peptides Costa Rica offers returns and refunds on eligible items within 30 days of purchase. To qualify for a return or refund, the item must meet the eligibility criteria outlined below.
Refund Window
Customers may request a return or refund within 30 days from the purchase date. After this period, we are unable to offer a return or refund. To initiate the process, simply reach out to us with your order details.
Conditions for Eligibility
A refund may be approved if:
- The product has not been opened, used, or consumed
- A technical or processing error occurred
- The wrong product was delivered
- The request is made within the stated refund window
Non-Refundable Items
The following are non-refundable:
- Opened or used peptide vials
- Products that have been reconstituted or prepared for use
- Promotional or discounted purchases (unless legally required)
- Orders where the customer provided incorrect delivery information
3. Cancellation Rules
Cancellation Allowed
Yes, cancellations are permitted subject to the following conditions:
- Must be requested before the order is dispatched for delivery
- Since all orders are confirmed manually and stock is verified before payment, cancellations must be communicated promptly via phone or email
- Requests after dispatch may not qualify for a full refund
Partial Refunds
Partial refunds may be issued when:
- Part of a multi-item order has already been shipped
- Administrative or processing costs have been incurred
Cancellation Fees
There are no cancellation fees for orders canceled before shipment. However, if the order has already been processed or dispatched, cancellation may not be possible, or partial refunds may apply.
4. Refund Process
How to Request a Refund
Customers can request a refund by contacting us directly:
- Email: info@peptidescostarica.net
- Phone (Costa Rica): +506 8404-6973
- Phone (US): +1 (831) 471-5559
- WhatsApp: +506 8404-6973
Required Information
Refund requests must include:
- Order reference or transaction details
- Customer name and contact details
- Reason for the refund request
- Proof of purchase (payment confirmation screenshot or receipt)
- Photos of the product if damaged or incorrect
Approval Process
Refund requests are reviewed manually and approved or rejected based on the eligibility criteria outlined above.
Refund Method
Approved refunds will be processed via the original payment method used:
- SINPE Móvil — refunded to the original SINPE number
- Zelle — refunded to the original Zelle account
- PayPal — refunded via PayPal
- Cash — refunded in cash at the time of agreement
5. Processing Timelines
- Refund requests are reviewed within 3–5 business days
- Approved refunds are processed within 5–10 business days
- Banking or payment gateway delays may occur and are beyond our control
6. Special Scenarios
Late or Missed Refunds
If you have not received your refund within the stated timeframe, please contact us at info@peptidescostarica.net or call +506 8404-6973. We will assist you in resolving the issue promptly.
Failed Payments / Chargebacks
In the event of chargebacks or disputed payments, the refund process may be paused until the dispute is resolved. If you are experiencing any issues with payments, please contact us immediately to discuss.
Bulk Orders
For bulk purchases (5 or more vials with a 15% discount applied), refund eligibility will be assessed on a case-by-case basis. Please reach out to us directly to discuss any specific concerns regarding bulk orders.
Promotional or Discounted Purchases
Refunds are generally not available for discounted or promotional purchases unless legally required by consumer protection laws. Please ensure that you fully understand the terms of any promotion before completing your purchase.
Force Majeure
In the event of unforeseen circumstances, such as natural disasters, government actions, or technical outages beyond our control, refunds may be delayed or denied. We will make every effort to process refunds in a timely manner, but such situations may affect the refund timeline.
7. Legal & Compliance
This Refund Policy is governed by applicable consumer protection laws of Costa Rica.
Jurisdiction
All disputes shall be subject to the laws and courts of Costa Rica.
Dispute Resolution
Customers are encouraged to contact us first to resolve any issues amicably before pursuing legal remedies. We are committed to clear, direct communication and fair resolution.
Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes made will be reflected on this page, along with an updated effective date. We encourage our customers to review this policy regularly to stay informed of any updates.
8. Customer Support & Contact
For any inquiries or refund-related questions, please contact us using the following methods:
- Email: info@peptidescostarica.net
- Phone (Costa Rica): +506 8404-6973
- Phone (US): +1 (831) 471-5559
- WhatsApp: +506 8404-6973
- Contact form: peptidescostarica.net/contact-costa-rica/
- Support Hours: 10 AM – 5 PM CST
- Response Time: We aim to respond to all inquiries within 24–48 business hours
Effective Date:
This Return and Refund Policy is effective as of 23 April 2026.
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