Shipping Policy

Order processing

Orders are processed within 1–2 business days after confirmation, excluding weekends and holidays. Orders placed after 12:00 are processed the next business day. Processing can take longer during high-volume periods and holidays.

We confirm product availability with you before collecting payment.

Destinations

We ship within Costa Rica only. We don't ship internationally, or to PO boxes or APO/FPO addresses.

Method & delivery time

Standard delivery within Costa Rica: an estimated 1–2 business days after dispatch. Delivery times are estimates, not guarantees.

Rates

Free delivery on orders over ₡90,054; ₡2,500 below that. No handling fees. Bulk discounts (15% off 5+ vials, 20% off 10+ of the same product) apply before delivery is calculated.

Why no international shipping

Domestic delivery is faster and more reliable, and avoids customs holds, import fees and unpredictable delivery times.

Tracking

You'll receive tracking once your order ships. It can take 24–48 hours after dispatch to show updates.

Delays & delivery issues

We're not responsible for delays caused by the carrier, weather, road conditions or an incorrect address. Report a delayed or lost order at info@peptidescostarica.net or +506 8404-6973.

Incorrect addresses

Please give an accurate address. If an order is undeliverable because of an address error, redelivery fees may apply and refunds may be reduced by the original delivery cost.

Damaged or missing items

• Contact us within 7 days of delivery
• Send photos of the item and the packaging
• We arrange a replacement or refund where applicable

Split shipments

Orders may ship in more than one package depending on availability, each with its own tracking.

Restrictions

Products are for research and laboratory use only and are distributed within Costa Rica only. Further restrictions may apply by regulation or product type.

Returns

See our Return & Refund Policy. Delivery fees are non-refundable unless the issue was ours (damaged, incomplete or incorrect orders), in which case we refund or replace including delivery.

Force majeure

We're not liable for delays from events beyond our control, such as natural disasters, pandemics, strikes or government action.

Changes

We may update this policy at any time; changes appear on this page with a revision date.

Contact

info@peptidescostarica.net · +506 8404-6973 (WhatsApp) · +1 831-471-5559
Monday to Friday, 10:00 to 17:00 (Costa Rica time).